David White Fireplaces Ltd Privacy Policy

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At David White Fireplaces Ltd we believe in the importance of looking after your information and ensuring you have maximum control over it. Only those within our network with the appropriate access level are able to view your information. If you’d like any help accessing, amending or deleting any information please contact us at admin@davidwhitefireplaces.com or send us mail to:Unit 11A Acaster industrial estate, Cowper Lane, York. YO26 5HT.

We remain fully committed to the protection of your privacy at all times. The information contained in this policy has been published to inform you of the way in which any personal data (as defined below) you provide us with or we collect from you will be used. Please read this information carefully in order to fully understand how we treat such personal data.

When you access or use our website, you agree to our privacy policy and you consent to our collection, storage, use and disclosure of your personal data for the purpose of processing an order, in accordance with this policy.

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This policy applies to information held about clients and prospective clients, contacts and all other persons about whom David White Fireplaces Ltd holds information.  By ‘information,’ we mean personal information about you that we collect, use, share and store.

In this policy, “we,” “us,” and “our” means David White Fireplaces (trading as David White Fireplaces Limited), a company registered in England and Wales with No 09493585, registered office 39 Carr Lane, Acomb, York. YO265HT and “you” means the individual to whom the information relates. We are the data controller and we operate our website https://www.davidwhitefireplaces.com (our site).

 

What type of information do we collect?

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We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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Why do we collect such personal information?

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We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

 

How do we collect information?

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When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

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How do we store, use, share and disclose site visitors' personal information?

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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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How do we communicate with you our site visitors?

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We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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How do you use cookies and other tracking tools?

 

This website records information about website visitors via the use of cookies. Cookies are small snippets of text stored in your web browser.  They are typically used to keep track of the settings users have selected and actions they have taken on a site.This website uses the following cookies:

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It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilising other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy.

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How can you a site visitors withdraw your consent?

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If you don’t want us to process your data anymore, please contact us at admin@davidwhitefireplaces.com or send us mail to Unit 11A Acaster industrial estate, Cowper Lane, York. YO26 5HT.

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Privacy policy updates

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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Questions and contact information

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If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at admin@davidwhitefireplaces.com or send us mail to:Unit 11A Acaster industrial estate, Cowper Lane, York. YO26 5HT.

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